At USA Container House, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be completely confident in your purchase. This policy outlines our terms regarding returns, refunds, and exchanges.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be made within 30 days of receiving your order.

  • The item must be unused, undamaged, and in its original packaging.

  • A valid proof of purchase (invoice or order confirmation) must be provided.

If these conditions are not met, we reserve the right to deny the return or apply a partial refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or made-to-order products.

  • Clearance or final sale items.

  • Products that have been installed, altered, or used.

  • Items damaged due to improper handling, installation, or misuse.

3. Return Process

To initiate a return, please contact our customer service team before sending any item back.
Provide the following details:

  • Your order number,

  • Reason for return, and

  • Photos or videos of the product (if damaged or defective).

Our team will review your request and provide return instructions. Unauthorized returns will not be accepted.

📧 Email: info@usacontainerhouse.store 📞 Phone: +1 (747) 235-3607

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping fees (if any) are non-refundable.

  • If your refund is delayed, please contact your bank or credit card company, as processing times may vary.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with supporting photos or videos.
We will arrange a replacement, repair, or full refund depending on the situation.

6. Cancellations

Orders cannot be canceled once confirmed or shipped. Please refer to our Shipping Policy for more details.

7. Exchanges

We offer exchanges only for defective or damaged products. If you wish to exchange your item for the same product, contact our support team for assistance.

8. Customer Support

Business Address: 5776 NE Mallory AvePortland, OR 97211, USA
Phone: +1 (747) 235-3607
Email: info@usacontainerhouse.store
Hours of Operation: Monday – Friday, 08:00 AM – 05:00 PM (PDT)